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Robin Kirkham Coaching:
Terms and Conditions for Coaching Services
These Terms and Conditions govern the provision of coaching services by Robin Kirkham Coaching (a sole trader operating out of Auckland, New Zealand) to clients (schools or corporations). By agreeing to a Proposal and commencing coaching, the Client agrees to be bound by these terms.
1. The Coaching Service
1.1. Services Provided: Coaching services fall into three main categories:
Leadership Coaching (designed to enhance leader effectiveness and build positive culture)
Growth Coaching for Career Development (for individuals at a career crossroads)
New Zealand Principals’ Professional Growth Cycle (an annual cycle of sessions).
1.2. Proposal and Agreement: All coaching sessions are booked following a Proposal agreed upon between Robin Kirkham Coaching and the Client. The Proposal outlines the scope, duration, and specific fee structure for the engagement.
1.3. Location and Format: Coaching sessions may be a mixture of on-line and face-to-face, as agreed in the Proposal.
1.4. Availability Between Sessions: Robin Kirkham will be available for consultation with the client between coaching sessions as agreed in the Proposal
2. Fees and Payments
2.1. Standard Hourly Rate: The standard rate for one-on-one and team coaching sessions is NZ$285 per hour. Specific session costs are detailed in the agreed-upon Proposal .
2.2. Invoicing: Invoices will be sent to the Client after each session.
2.3. GST: All costs listed in the Proposal are subject to the addition of Goods and Services Tax (GST).
2.4. Travel Costs: Any variation to the agreed Proposal, such as travel costs for face-to-face meetings, will be at the coachee's expense. Travel time for face-to-face meetings will be charged at the hourly rate or as negotiated.
3. Client Responsibilities and Confidentiality
3.1. Note-Taking: Robin Kirkham will write notes during each session onto a document that will be shared in confidence between the coach and the client. Both parties may add to the document between sessions. No AI note taking will be used by Robin Kirkham during coaching sessions. Clients may use an AI note taker if this is agreed prior to the commencement of the coaching session.
3.2. Confidentiality: All information shared by the Client during coaching sessions is held in strict confidence, subject to legal or professional obligations.
4. Cancellation and Rescheduling
4.1. Client Cancellation: If the Client needs to cancel a session, they must provide at least 24 hours' notice prior to the scheduled session time. Failure to provide 24 hours' notice, or a failure to attend (no-show), will result in the Client being charged the full fee for the session.
4.2. Coach Cancellation: Robin Kirkham Coaching reserves the right to cancel or reschedule a session. In such an event, the Client will be notified immediately, and the session will be rescheduled at a mutually convenient time. If rescheduling is not possible, a full refund for that specific session will be provided.
5. Termination of Agreement
5.1. Termination by Client: The Client may terminate the agreed-upon coaching engagement by providing written notice. The Client will remain liable for all services rendered and any costs incurred up to the date of termination, as per the Robin Kirkham Coaching Refund Policy.
5.2. Termination by Coach: Robin Kirkham Coaching may terminate the coaching relationship at any time for reasons including, but not limited to, the Client's failure to adhere to the agreed-upon payment schedule or any unforeseen conflict of interest. A refund for any services paid for but not rendered will be provided.